SDG&E has suspended disconnections for nonpayments for residents and will waive late payment fees for business customers whose finances have been impacted by the COVID-19. This policy is in place until further notice. Customers who are struggling to pay their utility bills due to financial hardships stemming from the COVID-19 should call the Customer Contact Center at 1-800-411-7343 to make payment arrangements.
To learn about and apply for available mortgage relief, please contact your bank directly. Note that they are all experiencing high call volumes so it could take some time to get through. Some may offer online resources.
If your bank is not responsive, you can file a complaint with the Department of Business Oversight: