Copies of medical records and most incident reports are only available through the Fire Department and are not available through the billing company. Accordingly, the Fire Department is not the custodian for billing records and does not fulfill these requests.
If you have any questions, please contact Fire Administration 760-931-2141.
For incidents datedbefore June 1, 2007 orafter June 1, 2015, please contact:
For incidents dated after June 1, 2007 to May 31, 2015, please contact:
Nexus Healthcare Solutions
Jacob Van Cleve, Director of Operations 760-439-6581 ext. 240
Emergency Medical Services (EMS) Reports
EMS (medical) reports are HIPAA protected and can only be released to the patient. There is a processing time of up to 14 days. We typically do not mail, fax or electronically send copies of medical records. You will be notified when the report is ready for pick up.
Photo identification is required at the time of pick up. A signed release statement will be required if records are to be given to a person other than the patient (i.e. spouse, attorney, or insurance company).
If the patient is a minor, the parent must show proof of custody along with photo identification. If the patient is deceased, the requestor must have durable power of attorney for medical, along with photo identification.
City of Carlsbad
2560 Orion Way
Carlsbad, CA 92010
The fee for EMS reports is $15, cash or check only (payable to City of Carlsbad).
Incident Reports (non-medical)
Fire Incident reports are public records and can be requested by the general public. There is a processing time of up to 14 days. You will be notified when the report is ready. Reports can be picked-up or mailed only. We do not fax or electronically send copies of incident reports.