The City of Carlsbad is served by three water districts. To determine if your property is located in the Carlsbad Municipal Water District or another district, view the Water District Map.
For properties located within Carlsbad Municipal Water District, contact the utility billing department at 760-602-2420 for utility service sign-ups, disconnects, installation and payment arrangements.
If you have lost power due to a recent heat wave, please check your irrigation timer. Irrigation timers may reset causing an increase in usage and a higher water bill. During power outages, irrigation timers can revert to a standard factory setting which isn’t always appropriate for Southern California’s dry climate and drought resistant landscaping. Here’s steps to take after an outage:
Check your sprinkler system settings to ensure they were not affected.
Check your irrigation timer settings by reviewing the days and time you are watering your landscape.
In addition, examine your property for any changes in saturation levels. If your yard seems to be more saturated than normal, it is likely that your settings have been changed. YouTube offers several tutorials on adjusting irrigation timers unique to your irrigation timer model and type.
Carlsbad Municipal Water District customers can also sign up for a free WaterSmart checkup which will provide you with site-specific water-saving recommendations including assistance with irrigation timers. For more information, please visit https://www.watersmartcheckup.org/.
Water Shut Off Protection Policy
The Carlsbad Municipal Water District has developed a policy to help prevent shut off of water services for residential water customers who are unable to pay their water bill due to hardship. View the complete policy. The policy is available in additional languages below.